Privacy Policy

Magnetico respects your privacy and is committed to protecting the personal information you provide when you use our website or purchase our products.

This Privacy Policy explains what information we collect, how we use it and the choices you have regarding your information.

1. Information We Collect

When you use our website, place an order, contact us or otherwise interact with Magnetico, we may collect information such as:

  • Your name

  • Delivery and billing address

  • Email address

  • Phone number

  • Order and transaction details

  • Information you provide when contacting us

  • Technical information about your use of our website, such as your IP address, browser type and device information

We only collect information that is reasonably necessary for our business activities and to provide our products and services.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery of your purchases

  • Communicate with you about your order

  • Respond to enquiries and provide customer support

  • Process payments

  • Improve our website, products and customer experience

  • Send marketing communications where you have chosen to receive them

  • Meet our legal and regulatory obligations

  • Protect our website and business against fraud or misuse

We will not use your personal information for purposes that are unrelated to the reason it was collected without your consent, unless permitted or required by law.

3. Marketing Communications

If you choose to subscribe to our email communications, we may use your email address to send you information about Magnetico products, offers, news or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties where this is necessary to operate our business and provide our services. For example, this may include:

  • Payment providers used to process your transaction

  • Courier and delivery companies

  • Website, hosting and technology providers

  • Email or marketing platforms

  • Professional advisers where necessary

  • Government agencies or other organisations where required by law

These providers should only receive the information reasonably necessary for the service they provide.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the site and improve our services.

Cookies may collect information such as your browser, device, pages visited and general website activity.

You can usually control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

6. Keeping Your Information Secure

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no website or online transmission can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet accounting, legal, tax and other business requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

8. Accessing and Correcting Your Information

Under New Zealand privacy law, you generally have the right to request access to personal information we hold about you and to ask us to correct information that is inaccurate or incomplete.

If you would like to access or correct your information, please contact us.

We may need to verify your identity before providing access to or making changes to personal information.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We recommend checking the privacy policy of any third-party website you visit.

10. Children

Our website is not specifically directed at children, and we do not knowingly collect personal information from children for the purpose of marketing to them.

11. Overseas Disclosure

Some of the service providers we use may store or process information outside New Zealand. Where this occurs, we will take reasonable steps to ensure that personal information is handled in accordance with applicable New Zealand privacy requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations.

The latest version will always be published on this page.

13. Contact Us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or have a privacy concern, please contact Magnetico through our contact page.

You also have the right to make a complaint to the New Zealand Office of the Privacy Commissioner if you believe your privacy has not been properly protected.

Last updated: September 2026