Shipping & Returns

Shipping & Delivery

Free Delivery Throughout New Zealand

We offer free delivery on online orders throughout New Zealand, with a minimum order of three magnets. Our online store is currently available for New Zealand deliveries only. We do not currently offer international shipping.

Order Processing

Orders are processed during normal business hours. Once your order has been dispatched, you'll receive an email confirmation. Delivery timeframes may vary depending on your location and courier services.

Workshop Viewings & Pick-ups

Want to view our products in person or collect your order? Viewings and pick-ups are available from our Remuera workshop by appointment only. Please call 09 529 0060 to arrange a suitable time before visiting.

Returns & Exchanges

We want you to be happy with your purchase. If something isn't right, please get in touch and we'll do our best to help.

Faulty or Damaged Products

If your order arrives damaged or a product is faulty, please contact us as soon as possible. Please include your order number and a description of the issue, along with photos where relevant. We'll assess the issue and arrange an appropriate resolution, which may include a replacement, repair or refund.

Incorrect Orders

If you've received an incorrect item, please let us know, and we'll work with you to put things right.

Contact Us

Have a question about an order, delivery or return?

Phone: 09 529 0060

We're happy to help.